We serviced a
SAMSUNG REFRIG
Model RF268ABRS/XAA
Near Freeland, MI 48623
John
Job Details:
08/11/2021
"Replaced door flapper, was broke, tested good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Auburn, MI 48611
John
Job Details:
08/11/2021
"Ordering ice maker kit, ice maker froze over, p.o.; ordrng 1 DA82-02698A (I/m kit)"
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ00
Near Saginaw, MI 48638
Jacob
Job Details:
08/11/2021
"Replaced slide rails, door opens and closes properly."
We serviced a
LG REFRIG
Model LSXS26326B/00
Near Bay City, MI 48706
Jacob
Job Details:
08/11/2021
"Found all fans operating, sensor check, compressor running but amp draw isn't right. Having customer run overnight to rule out compressor/defrost issue since unit was unplugged."
We serviced a
MAYTAG DISHWASHER
Model n/a
Near Saginaw, MI 48638
Shukri
Job Details:
08/11/2021
Customer complaint leaking. Ordered part rescheduled ; ordrng 1 WPW10591570 (Sump and motor)
We serviced a
FRIGIDAIRE REFRIG
Model FGHN2866PF0
Near Midland, MI 48640
John
Job Details:
08/11/2021
"Ordering ice maker, not cycling, not in stock; ordrng 1 5303918493 (I/m)"
We serviced a
ELECTROLUX HOME LAUNDRY - E
Model n/a
Near Bay City, MI 48706
Jacob
Job Details:
08/11/2021
"Needs new filter with felt and blower wheel, lint getting past filter and clogging blower fan. Rollers and pulley also squeaking.; ordrng 1 5304511512 (Filter) and 4 5304523155 (Roller)s and 1 134793511 (Pulley) and 1 5304513609 (Blower)"
We serviced a
SAMSUNG REFRIG
Model n/a
Near Saginaw, MI 48603
Shukri
Job Details:
08/11/2021
Customer complaint water on floor and product unthaws and refreezes. Water on floor from drain pan overflowing when unit unthaws. 49 and 16 product temps. Inefficient compressor not cost effective to repair.
We serviced a
LG REFRIGERATOR
Model LSXS26386D/02
Near Midland, MI 48642
John
Job Details:
08/11/2021
"Cleared ice from evaporator, neater measures 50 ohms, fan good, ordering main control for freezer not defrosting, p.o. Unit doesn't have bi metal.; ordrng 1 EBR80977529 (Main control)"
We serviced a
LG REFRIGERATOR-SID
Model LFX28968SW/06
Near Essexville, MI 48732
Dave
Job Details:
08/11/2021
Checked over ice bucket was full
We serviced a
DACOR OVEN
Model SGM466W
Near Essexville, MI 48732
Dave
Job Details:
08/11/2021
Replaced upper oven board (customer had part)
We serviced a
LG REFRIGERATOR
Model LRMDS3006S/00
Near Essexville, MI 48732
Dave
Job Details:
08/11/2021
Replaced ice maker
We serviced a
VIKING REFRIG
Model VCSB483SS
Near Bay City, MI 48708
Dave
Job Details:
08/11/2021
Ice maker is bad; ordrng 1 002252-000 (Ice maker)
We serviced a
FRIGIDAIRE DRYER
Model FFLG4033QW1
Near Bay City, MI 48706
Dave
Job Details:
08/11/2021
Replaced lid switch
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Bay City, MI 48706
Dave
Job Details:
08/11/2021
Replaced control board
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Saginaw, MI 48602
Matthew
Job Details:
08/11/2021
Repeat job created
We serviced a
WHIRLPOOL OVEN
Model WFE515S0EW0
Near Midland, MI 48640
Ernie
Job Details:
08/11/2021
undefined; ordrng 1 W10817433 (Vent) and 2 W11502236 (Spacer)s and 2 WPW10200660 (Screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Saginaw, MI 48602
Matthew
Job Details:
08/11/2021
Installed new icemaker. Tested and everything is working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near Saginaw, MI 48638
Matthew
Job Details:
08/11/2021
Found wiring nut was off and wire had touched the cabinet and burned up. Cut the wire back and reconnected dishwasher and everything is working properly.
We serviced a
FRIGIDAIRE RANGE
Model FFGH3054UWB
Near Saginaw, MI 48603
Matthew
Job Details:
08/11/2021
Cooling fan is not working properly. Tested and will need to be replaced. Customer contacting abc for receipt. ; rqstng P&A on 1 5304514166 (Cooling fan)
We serviced a
SAMSUNG MICROWAVE
Model ME21K7010DS
Near Saginaw, MI 48602
Matthew
Job Details:
08/11/2021
Microwave will need a new control board. Board is causing the microwave to turn itself on. ; rqstng P&A on 1 DE94-03634B (Pcb assembly)
We serviced a
VIKING HOOD
Model VCWH3648SS
Near Midland, MI 48642
Ernie
Job Details:
08/10/2021
Installed bulbs
We serviced a
SAMSUNG OVEN
Model NE59T4311SS/AA
Near Saginaw, MI 48638
John
Job Details:
08/10/2021
"New cooktop missing paint, took picture, p.o.; ordrng 1 DG94-00735R (Cooktop)"
We serviced a
LG REFRIG
Model LFX31945ST/05
Near Hemlock, MI 48626
John
Job Details:
08/10/2021
"Replaced dispensor switch, was not dispensing ice, tested good."
We serviced a
SAMSUNG REFRIG
Model RF260BEAESR/AA
Near Sterling, MI 48659
Jacob
Job Details:
08/10/2021
Replaced evaporator cover.
We serviced a
GE MICROWAVE
Model JVM3160RF8SS
Near Pinconning, MI 48650
Jacob
Job Details:
08/10/2021
"Took apart hv transformer getting 120, can hear magnetron running but not producing any heat; ordrng 1 WB27X10927 (Magnetron)"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Bay City, MI 48706
Dave
Job Details:
08/10/2021
Seal is bad; ordrng 1 W10906683 (Seal)
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Midland, MI 48642
John
Job Details:
08/10/2021
"Needs basket assy, agitator base, and agitator, parts cracked, normal use, not abuse, estimate to abc ; rqstng P&A on 1 WH45X26175 (Basket assy) and 1 WH43X31239 (Agitator base) and 1 WH43X31240 (Agitator)"
We serviced a
GE MICROWAVE
Model JVM3160DF8WW
Near Pinconning, MI 48650
Jacob
Job Details:
08/10/2021
"Replaced listed parts, heat turned on and fuse blew inline with hv transformer.; ordrng 1 WB27X37960 (Hv transformer) and 1 WB27X35672 (Fuse)"
We serviced a
VIKING RANGE
Model VGCC5366BSS
Near Midland, MI 48642
Ernie
Job Details:
08/10/2021
Replaced burners tested all are working good
We serviced a
LG REFRIGERATOR
Model LFXS28968D/00
Near Burt, MI 48417
Shukri
Job Details:
08/10/2021
Installed parts checked operation
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near Kawkawlin, MI 48631
Jacob
Job Details:
08/10/2021
Needs new switch.; ordrng 1 WP3406107 (Switch)
We serviced a
MAYTAG REFRIGERATOR
Model MBR1956KES
Near Midland, MI 48640
John
Job Details:
08/10/2021
"Used steamer to clear freezer evaporator, replaced bi metal, jazz board, programmed to 21, testing good for fridge warm.; used 1 Wp67006387 (Bi metal) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesaning, MI 48616
Shukri
Job Details:
08/10/2021
Customer complaint drum stained and unit won't start. Bad control board taken out by wash motor and capacitor. Also unit needed water valve and actuator. Customer wants basket replaced because it has a stain on it from dirty water sitting in unit. She thinks it's from oil getting in there but that is not possible. Her warranty does not cover cosmetic. Nothing wrong with basket except a stain. Sending estimate. ; rqstng P&A on 1 W11170317 (Control) and 1 W10913953 (Actuator) and 1 W11210463 (Valve) and 1 W10890624 (Motor) and 1 W11428524 (Capacitor)
We serviced a
GE REFRIG
Model GFE26JEMDS
Near Saint Charles, MI 48655
Shukri
Job Details:
08/10/2021
Customer complaint no water dispensing. Loose connection at water valve tightened checked operation
We serviced a
GE DRYER
Model GTDP490GD0WS
Near Bay City, MI 48706
Jacob
Job Details:
08/10/2021
Dropped knob off.
We serviced a
LG WASHER
Model WM4370HWA
Near Midland, MI 48642
John
Job Details:
08/10/2021
"Replaced door lock switch for door error, tested good 1 speed wash."
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Bay City, MI 48706
Jacob
Job Details:
08/10/2021
Replaced vane assembly.
We serviced a
GENERAL ELECTRIC DRYER
Model GTD72GBSN0WS
Near Bay City, MI 48706
Jacob
Job Details:
08/10/2021
"Loose moisture sensor connection, reseated, tests ok."
We serviced a
FRIGIDAIRE REFRIG
Model FFSS2315TE4
Near Bay City, MI 48706
Dave
Job Details:
08/10/2021
Auger motor is bad ; ordrng 1 242221501 (Auger motor)
We serviced a
KITCHEN AID RANGE
Model KSGG700ESS0
Near Frankenmuth, MI 48734
Matthew
Job Details:
08/10/2021
Installed cooling fan. Tested oven at 350 and everything is working properly. No error codes
We serviced a
FRIGIDAIRE FREEZER
Model FFFU20F2VW0
Near Midland, MI 48640
Ernie
Job Details:
08/10/2021
Did update for fan noise and no cool issues
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS00
Near Frankenmuth, MI 48734
Matthew
Job Details:
08/10/2021
Installed ice maker and everything is working properly. Dispenser filled
We serviced a
GE WASHER
Model GTW460ASJ5WW
Near Bay City, MI 48706
Dave
Job Details:
08/10/2021
"Reset control board and checked over, everything is working ok"
We serviced a
SUBZERO REFRIGERATOR
Model 650/F
Near Frankenmuth, MI 48734
Matthew
Job Details:
08/10/2021
Ordered wrong icemaker assembly. Will need to reorder correct assembly and reschedule. ; ordrng 1 7002734 (Ice maker)
We serviced a
BOSCH DISHWASHER
Model SHX5AV55UC/22
Near Saginaw, MI 48609
Shukri
Job Details:
08/10/2021
E23 ad drain pump rescheduled to customers earliest convenience ; ordrng 1 00631200 (Drain pump)
We serviced a
FRIGIDAIRE RANGE
Model n/a
Near Saginaw, MI 48638
Shukri
Job Details:
08/10/2021
Customer complaint burners won't light. Cleaned office with needle checked operation
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2315TS5
Near Saginaw, MI 48602
Shukri
Job Details:
08/10/2021
Installed parts checked operation no leaks
We serviced a
SAMSUNG REFRIG
Model RF23M8090SG/AA04
Near Bay City, MI 48706
Dave
Job Details:
08/10/2021
Replaced ice maker kit
We serviced a
GE DISHWASHER
Model GPT225SSL0SS
Near Bay City, MI 48706
Dave
Job Details:
08/10/2021
Replaced control board
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADT1
Near Bay City, MI 48706
Dave
Job Details:
08/10/2021
Replaced pump
We serviced a
WHIRLPOOL DRYER
Model WED8740DW0
Near Midland, MI 48642
John
Job Details:
08/10/2021
"Found no voltage out of control board for not spinning, replaced control board, will return motor and wheel unopened."
We serviced a
GENERAL ELECTRIC MICROWAVE
Model JVM6175YK5FS
Near Midland, MI 48642
John
Job Details:
08/10/2021
"Replaced magnatron and magnatron thermal fuse for dead, tested good"
We serviced a
GE DRYER
Model GTD45GASJ2WS
Near Saginaw, MI 48601
Matthew
Job Details:
08/10/2021
Timer knob is broken. Last call was billed to GE; rqstng P&A on 1 WE01X24552 (Timer knob)
We serviced a
MAYTAG DRYER
Model PYG4557AWW
Near Sanford, MI 48657
John
Job Details:
08/10/2021
"Needs gas coils for no heat, and 2 rollers, pulley, and belt for squealing sound, Pulley WP53-2287 Belt 341241 2 rollers 31001096 Gas coils 279834"
We serviced a
AMANA WASHER
Model NTW4610YQ0
Near Saginaw, MI 48601
Matthew
Job Details:
08/10/2021
Installed suspension rods and tested washer. Everything is working properly
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TW1
Near Saginaw, MI 48601
Shukri
Job Details:
08/10/2021
Bad evap fan motor replaced checked operation. Cleared ice with steam for proper airflow. Unit now working as designed. Send bill ; ordrng 1 242077705 (Fan motor)
We serviced a
GE REFRIG
Model PFSS6PKXBSS
Near Bay City, MI 48706
Jacob
Job Details:
08/10/2021
"Replaced start device, compressor still not starting."
We serviced a
KENMORE MICROWAVE
Model 40185059110
Near Sanford, MI 48657
John
Job Details:
08/10/2021
"Replaced start switch for fan and lites on when open door,; used 1 28QBP0491 (Start switch) from stock"
We serviced a
GE RANGE
Model JGBP28DEL4WH
Near Bay City, MI 48706
Dave
Job Details:
08/10/2021
Replaced RF ignitor
We serviced a
SUBZERO REFRIG
Model BI-36U/0
Near Bay City, MI 48706
Dave
Job Details:
08/10/2021
"Customer came outside and said they have COVID, make sure we dont go back for 2 weeks; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAW3
Near Bay City, MI 48708
Dave
Job Details:
08/10/2021
"There is to much damage to it, the frame is bent to a point it can not be fixed"
We serviced a
SUBZERO REFRIG
Model 690/S
Near Hope, MI 48628
Ernie
Job Details:
08/10/2021
Blocked fill tube unit needs valve ; ordrng 1 Water valve
We serviced a
SAMSUNG RANGE
Model NX58R5601SG/AA
Near Pinconning, MI 48650
Jacob
Job Details:
08/09/2021
Replaced ignitor and valve.
We serviced a
FRIGIDAIRE DRYER
Model FEQ332ES0
Near Bay City, MI 48706
Matthew
Job Details:
08/09/2021
Found wire disconnected from timer. Reconnected and tested dryer and timer advances.
We serviced a
BOSCH DISHWASHER
Model Shx43p15uc/61
Near Freeland, MI 48623
John
Job Details:
08/09/2021
"Shop pulled, water inside, seems to drain good, estimate ; saved tckt"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Chesaning, MI 48616
Shukri
Job Details:
08/09/2021
Freezer light connector came off and wires will need to be soldered. I'm not efficient at soldering please send John back to repair unit he should be able to get customer taken care of. Didn't reschedule ; saved tckt
We serviced a
SAMSUNG REFRIG
Model RFG298HDRS/XAA
Near Midland, MI 48640
John
Job Details:
08/09/2021
"Need control board DA92-00147A discontinued, bi metal, temp sensor, heater good.will send back invertor board. Cleared evaporator. N/c"
We serviced a
JENN AIR REFRIG
Model JFC2089BEP01
Near Midland, MI 48642
John
Job Details:
08/09/2021
"Needs compressor kit, drier, evaporator, for no cooling, also RT fridge door gasket, torn, R-134A, need sealed system tech, p.o.; ordrng 1 WPW10507886 (Compressor) and 1 W10143759 (Drier) and 1 W11256565 (Evaporator) and 1 Don'tshowit (RT fridge door gasket)"
We serviced a
FRIGIDAIRE REFRIG
Model n/a
Near Saint Charles, MI 48655
Shukri
Job Details:
08/09/2021
Customer complaint freezer intermittently freezing. Partial frost pattern not cost effective to repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Auburn, MI 48611
Jacob
Job Details:
08/09/2021
"Replaced control, tests ok."
We serviced a
FRIGIDAIRE REFRIG
Model FGHB2866PFMA
Near Midland, MI 48640
John
Job Details:
08/09/2021
"Replaced main control board and display board for digests out and ice maker intermittently stopping, tested good."
We serviced a
WHIRLPOOL REFRIG
Model WRS322FDAT03
Near Bay City, MI 48706
Jacob
Job Details:
08/09/2021
Replaced fan and motor.
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN1WW
Near Birch Run, MI 48415
Matthew
Job Details:
08/09/2021
Replaced parts and tested washer and everything is working properly. Washer has real light scratches on top door and frame unable to get a picture due to lighting.
We serviced a
HOT POINT WASHER
Model HTW240ASK5WS
Near Hemlock, MI 48626
Shukri
Job Details:
08/09/2021
Installed part checked operation
We serviced a
LG A/C
Model LW1217ERSM
Near Essexville, MI 48732
Jacob
Job Details:
08/09/2021
"Still not coming on, need to shop pull.; O-emld tckt"
We serviced a
WOLF OVEN
Model SO30TM/S/TH
Near Essexville, MI 48732
Jacob
Job Details:
08/09/2021
Replaced control panel.
We serviced a
SAMSUNG REFRIG
Model RF261BEAESG/AA
Near Hemlock, MI 48626
Shukri
Job Details:
08/09/2021
Installed parts checked operation
We serviced a
GENERAL ELECTRIC RANGE
Model JGBS66REK4SS
Near Saginaw, MI 48603
Jacob
Job Details:
08/09/2021
Replaced door panel.
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Saginaw, MI 48601
Matthew
Job Details:
08/09/2021
Washer has a bad gear case. Making loud noise during spin and found oil leaking. Found an issue with the water valve taking to long to fill during pressure test. Lid lock would not always engage correctly during test. ; rqstng P&A on 1 WH38X27335 (Transmission) and 2 WH16X26911 (Left suspension rod)s and 2 WH16X26910 (Right suspension rod)s and 1 WH13X26535 (Water valve) and 1 WH02X10364 (Washer) and 1 WH02X24374 (Screw) and 1 WH02X10363 (Nut) and 1 WH01X26190 (Washer) and 4 WH01X26970 (Ball joint)s and 1 WH08X32697 (Lid lock service kit)
We serviced a
BOSCH DISHWASHER
Model SHEM63W52N/13
Near Midland, MI 48640
John
Job Details:
08/09/2021
"Shop pulled dishwasher, tested good 10 cycles for E15 error code, put in loop in drain hose, testing good."
We serviced a
GE Freezer
Model n/a
Near Freeland, MI 48623
John
Job Details:
08/09/2021
"Ordering all 3 hinges, freezer door sagging, p.o.; ordrng 1 WR13X22747 (Top hinge) and 1 WR13X22736 (Middle hinge) and 1 WR13X22734 (Bottem hinge)"
We serviced a
SAMSUNG REFRIG
Model RF25HMEDBSR
Near Saginaw, MI 48609
Shukri
Job Details:
08/09/2021
Ernest tech support told tech support that Friday I replaced board and icemaker then today I cycled icemaker and it popped out cubes and filled with water but won't cycle on it's own. Tech support says not cold enough to cycle. 42 and 9 product temps. Per tech support unit has bad auger motor fan or inefficient compressor. Auger motor fan working properly. Unit not cost effective to repair.
We serviced a
COVE DISHWASHER
Model NO
Near Saginaw, MI 48602
Shukri
Job Details:
08/09/2021
Installed part checked operation no leaks
We serviced a
GENERAL ELECTRIC WASHER
Model GTW725BSN0WS
Near Saginaw, MI 48602
Shukri
Job Details:
08/09/2021
Customer complaint cosmetic damage on control panel and unit won't drain and spin. Cleaned out pressure port with drill bit by hand checked operation. Cosmetic damage not covered under warranty.
We serviced a
SAMSUNG DRYER
Model DVE50R5400V/A3
Near Saginaw, MI 48603
Matthew
Job Details:
08/09/2021
Installed new control board. Tested dryer on quick cycle and dryer turner off properly.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Kawkawlin, MI 48631
Jacob
Job Details:
08/09/2021
"Needs control and ui. Good condition ; rqstng P&A on 1 W11162441 (Console) and 1 W11162440 (Control), states that autho needed"
We serviced a
SAMSUNG DRYER
Model DV5451AEW/XAA
Near Freeland, MI 48623
John
Job Details:
08/09/2021
"Replaced idler pulley and belt for not starting, cleaned out lint from dryer and outside vent, tested good."
We serviced a
KENMORE REFRIG
Model n/a
Near Saginaw, MI 48603
Shukri
Job Details:
08/09/2021
Customer complaint icemaker sounds funny. Icemaker sounds good and everything working as designed.
We serviced a
SAMSUNG WASHER
Model n/a
Near Saginaw, MI 48604
John
Job Details:
08/09/2021
"Call cancelled, customer used whirl out, repaired."
We serviced a
SAMSUNG REFRIG
Model RF23J9011SR/AA
Near Bay City, MI 48706
Shukri
Job Details:
08/09/2021
Icebucket stuck didn't reschedule ; ordrng 1 DA97-13718C (Icemaker) and 1 DA97-19898A (Auger drain hose) and 1 DA82-02367A (Y clip) and 1 DA97-14504C (Icebucket) and 1 DA92-00606E (Main pcb) and 1 DA82-01415A (Icemaker)
We serviced a
KITCHEN AID DISHWASHER
Model KUDC10FXSS5
Near Linwood, MI 48634
Jacob
Job Details:
08/09/2021
"Right side of upper rack needs to be rebuilt, rack wheels, tub wheels, track and stop.; ordrng 1 WPW10195623 (Track) and 1 WPW10195622 (Stop) and 2 WPW10505748 (Tub wheels)s and 1 W10727360 (Switch) and 1 W10727360 (Switch) and 1 W10727360 (Switch)"
We serviced a
FRIGIDAIRE RANGE
Model FPGH3077RFA
Near Freeland, MI 48623
Matthew
Job Details:
08/09/2021
Installed new parts and everything is working properly. Checked for leaks and found none. Set oven to 350 and oven is preheating properly.
We serviced a
KITCHEN AID OVEN
Model KEBS207SSS04
Near Linwood, MI 48634
Jacob
Job Details:
08/09/2021
Wrong element was pre ordered.; ordrng 1 WP9760774 (Element)
We serviced a
KITCHEN AID REFRIG
Model KSRG25FTWH00
Near Linwood, MI 48634
Jacob
Job Details:
08/09/2021
"Found door gasket not sealing properly, fixed door gasket, sealing better."
We serviced a
FRIGIDAIRE A/C
Model FFRE1233SS1A
Near Bay City, MI 48706
Jacob
Job Details:
08/06/2021
Needs front panel.; ordrng 1 5304476849 (Front cover)
We serviced a
FRIGIDAIRE REFRIG
Model FFHT1817LW4
Near Bay City, MI 48706
Jacob
Job Details:
08/06/2021
"Replaced start device, tested ok."
We serviced a
FRIGIDAIRE REFRIG
Model FFHT1824UW
Near Bay City, MI 48706
Jacob
Job Details:
08/06/2021
Needs sound dampening pads.; ordrng 1 5303307583 (Sound dampening pad)
We serviced a
GENERAL ELECTRIC DRYER
Model GTD33EASK0WW
Near Sterling, MI 48659
Jacob
Job Details:
08/06/2021
"Found belt slipped off pulley, fixed tests ok."
We serviced a
MAYTAG REFRIG
Model n/a
Near Bay City, MI 48706
Jacob
Job Details:
08/06/2021
Accidentally scheduled wrong customer for 2nd appt